STEPPI
  • Arabic
  • English
Go to website
Back
Articles on:Troubleshooting
Get answers on common troubleshooting questions

Categories

  • Connecting a Fitness Tracker
  • Dubai Fitness Challenge
  • STEPPI Challenges
  • Troubleshooting
  • Account Creation
  • Admin Resources
  • STEPPI Rewards
  • About STEPPI
  • I'm not recieving the OTP
    Why Am I Not Receiving the OTP During Registration? If you’re unable to receive the OTP (One-Time Password) while registering on STEPPI, there could be a few reasons for this issue. Here’s everything you need to know and how to resolve it. STEPPI currently operates in select markets, with OTP delivery enabled for the following regions: Bahrain Egypt France India Israel Jordan Kuwait Lebanon Pakistan Philippines QatarFew readers
  • Why has my account been suspended?
    At STEPPI, we value the integrity of our challenges and the fairness they provide to all participants. If your account has been suspended due to unusually high activity, it’s because our systems flagged your step data as potentially unrealistic. Below, we explain the reasoning behind such suspensions and how they help maintain a level playing field. Why Did This Happen? Our monitoring system detects activity levels that significantly exceed normal physical limits. While we understand thaFew readers

Not finding what you are looking for?

Chat with us or send us an email.

  • Chat with us
  • Send us an email
© 2025STEPPIWe run on Crisp Knowledge.