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Troubleshooting
Get answers on common troubleshooting questions
Why has my account been suspended?
At STEPPI, we value the integrity of our challenges and the fairness they provide to all participants. If your account has been suspended due to unusually high activity, it’s because our systems flagged your step data as potentially unrealistic. Below, we explain the reasoning behind such suspensions and how they help maintain a level playing field. Why Did This Happen? Our monitoring system detects activity levels that significantly exceed normal physical limits. While we understand tha
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