• Frequently Asked Questions

  Explore answers to our most frequently asked questions here Do I need any special equipment to participate? No, you don't need any special equipment. You can track your steps using your smartphone Android (Health Connect), iOS (Apple Health) and Huawei (Huawei Health) apps or connect to wearable devices like Fitbit, Apple Watch, or Garmin. Can I connect my wearable device? Yes! STEPPI integrates with most major wearable devices and health apps, including: Fitbit Garmin Apple WSome readers

• Why has my account been suspended?

  At STEPPI, we value the integrity of our challenges and the fairness they provide to all participants. If your account has been suspended due to unusually high activity, it’s because our systems flagged your step data as potentially unrealistic. Below, we explain the reasoning behind such suspensions and how they help maintain a level playing field. Why Did This Happen? Our monitoring system detects activity levels that significantly exceed normal physical limits. While we understand thaFew readers

• I'm not recieving the OTP

  Why Am I Not Receiving the OTP During Registration? If you’re unable to receive the OTP (One-Time Password) while registering on STEPPI, there could be a few reasons for this issue. Here’s everything you need to know and how to resolve it. STEPPI currently operates in select markets, with OTP delivery enabled for the following regions: Bahrain Egypt France India Israel Jordan Kuwait Lebanon Pakistan Philippines QatarFew readers