Q: All Troubleshooting

| How Do I Set Up my STEPPI Account? Getting started with STEPPI is easy! Follow these steps to help with downloading and registering your STEPPI account: Download STEPPI from the <a href="https://apps.apple.com/ae/app/steppi/id1496731586">App Store</a>, <a href="https://play.google.com/store/apps/details?id=com.steppi.steppifitness&hl=en&gl=US">Google Play Store</a> or <a href="https://appgallery.huawei.com/#/app/C102997517">Huawei App Gallery</a>. Open the STEPPI app. Tap on 'Sign Up' to create your account. Register personal details and tap on the 'Agree to T&amp;C' box to confirm you agree to STEPPI's Terms &amp; Conditions. Once completed tap on 'Register'. Enter the OTP Confirmation Code sent to your mobile phone for verification, to continue tap 'Go'. Select the mobile phone, smartwatch, or fitness wearable you will be using to track your activity data. Follow prompts to connect your device to STEPPI, make sure you select ‘Allow all’ to enable STEPPI to track activity data. To change your preferences and add an image, go to 'Profile' in the STEPPI app.| Can I Change My Fitness Tracker? You can change your preferred device at any time on the STEPPI app; follow these steps: <ul> <li>Go to 'Profile' tab on STEPPI app</li> <li>Next tap 'You Connected Via' </li> <li>Click the device of choice from the list and 'CONNECT'</li> <li>Follow prompts to allow STEPPI to track data</li> <li>Go to the STEPPI home page and swipe down to sync data</li> </ul> If you are having trouble syncing, go to the article with instructions to connect your device.

Q: Connecting via Google Fit on Android

| Connecting My Android Phone To STEPPI Follow these steps to connect your Android phone to the STEPPI app. STEPPI connects to Android phones via the Google Fit app, which allows you to track activity data like steps and distance through your mobile device. You may need to download the Google Fit app from the Google Play store if your device does not already have the app installed. *You will not be able to connect to Google Fit on STEPPI app unless the Google Fit app has been installed on your Android device and an account is created. Connecting Your Google Fit App to STEPPI <ul> <li>Complete the sign-up process on STEPPI; follow prompts to choose your device, </li> <li>Tap Android/Google Fit from the list of devices and click ‘CONNECT’. </li> <li>Follow prompts to allow STEPPI access to your activity data.</li> <li>You will see a connection confirmation. Select ‘OK’ to confirm.</li> </ul> Troubleshooting What if my steps don’t sync to STEPPI from my Google Fit? If you have read and completed the steps to connect STEPPI to your Google Fit app and the data is still not syncing to STEPPI, find out the most common reasons here: <ul> <li>My steps are not showing in Google Fit.</li> <li>Make sure your check the settings in Google Fit to see if you have the activity tracking turned on, follow these steps:</li> <li>Open the Google Fit app on your phone.</li> <li>Tap ‘Profile’</li> <li>Go to ‘Settings’</li> <li>Find ‘Activity tracking’ and select automatic activity tracking ‘On’</li> </ul> If you still can’t see your steps check you have connected

Q: STEPPI DFC 30x30 Challenge

Need some help getting set up on the DFC 30x30 Challenge? If you need some help getting set up please check out the documents below or click on the live chat icon to talk to one of our team 😁 <a href="https://infogram.com/1pj2v0vjvvn3xra6ln9ermnlqnfmwwp35dn?live">FREQUENTLY ASKED QUESTIONS</a> <a href="https://infogram.com/1pj2mp3y255mkys6lvr3ydwn3mbm3mdjn0z">DFC 30x30 CHALLENGE GUIDE </a> <a href="https://infogram.com/1pdpen1d7yrpdjam7pm1jlm06vhk9kk2x1g">HOW TO JOIN GUIDE</a>

Q: Connecting with Samsung

| | Does STEPPI connect to my Samsung device or Samsung Health data? STEPPI is working on connecting directly with Samsung soon; in the meantime, you can still participate in STEPPI challenges using a Samsung device or Samsung Health via the Google Fit app. Instructions to Connect Samsung to Google Fit: <ul> <li>Download <a href="https://play.google.com/store/apps/details?id=com.google.android.apps.fitness&hl=en&gl=US">Google Fit</a> for FREE from the Google Play store.</li> <li>Once you have downloaded Google Fit, select Google Fit to track your activity on the STEPPI app, this will track activity data from your mobile phone, (note you must carry your mobile phone with you to enable the activity tracking).</li> <li>If you would like to try to connect your Samsung Health app, please continue with the following steps. (Please note as this option relies on several apps connectivity before it reaches STEPPI the data may not always reflect accurately).</li> <li>Download Google <a href="https://play.google.com/store/search?q=health%20sync&c=apps&hl=en&gl=US">Health Sync</a> from Google Play Store and open the Health Sync app.</li> <li>Follow instructions to set up the Health Sync app.</li> <li>When selecting your Sync Direction, choose to sync from Samsung Health and select Samsung Health to Google Fit as your Sync Direction.</li> <li>Select the 'Check Google Fit Connection' button and select the same Google account you have connected in Google Fit and select 'Allow' to give Health Sync access to Google Fit. </li> <li>Select the 'Check Activity Track</li> </ul>

Q: Connecting Samsung Wearables to Google Fit via Health Connect

| How to sync Samsung Health data with Google Fit Yep, Samsung Health and Google Fit can talk to each other 🙂 Samsung makes some of the best Android smartwatches you can buy, packing an incredible set of health sensors and features. Besides being a companion to your smartphone, the Samsung Galaxy Watch 6 and its older sibling also do an incredible job of tracking your health and fitness metrics using the Samsung Health app. And then there's Google Fit, which acts as a central hub for your fitness data from different fitness apps and services. So, how do you get your health data from Samsung Health to Google Fit? Samsung Health doesn't allow exporting the data it records to Google Fit. Instead, you'll use another solution from Google for this: <a href="https://play.google.com/store/apps/details?id=com.google.android.apps.healthdata&hl=en&gl=US">Health Connect</a>. It brings your health data from multiple apps and services into one place, allowing easy access to connected apps. Here's how to sync your Samsung Health data to Google Fit using Health Connect. || What is Health Connect? Health Connect is a platform consisting of a set of APIs where multiple apps and services can read (or write) your health metrics. Right now, fitness apps must manually integrate with other similar services to share data. For example, if you use Strava to track your runs, other apps like Sleep My Cycle can't see the data. Similarly, if you use Sleep as Android for monitoring your sleep quality, othe

Q: Connecting with Apple

| Connecting My Apple Watch To STEPPI Follow these steps to connect your Apple Watch to the STEPPI app. <ul> <li>Complete the sign-up process on STEPPI, follow prompts to choose your device, select 'iPhone/Apple Watch.'</li> <li>Click 'Connect'. This will open the Apple Health app. Allow STEPPI to access health data by turning all the data categories to 'ON' and tapping 'Allow.' </li> <li>You can change your device of choice at any time by going to 'Profile' &gt; 'You Connected Via' and then selecting the preferred device.</li> </ul> How to Sync data from your Apple Watch: Once you have successfully connected your Apple Watch to the STEPPI app follow this guide on how to sync your activity data. Your Apple Watch connects to STEPPI through the Apple Health app, which allows STEPPI to track activity data like steps and distance through your mobile device. You may need to download the Apple Health app from the Apple store if your device does not already have the app installed. To sync your steps, start by: <ul> <li>Open the Apple Health App</li> <li>Sync with your Apple Watch</li> <li>Open the STEPPI App on your phone and swipe down to sync.</li> </ul> If your Apple Health app isn’t showing the correct steps then it won’t be able to sync with STEPPI and you will need to troubleshoot the connection from your Apple Watch to the Apple Health app. || Technical Tip: we recommend opening STEPPI everyday to sync your steps when on a challenge Troubleshooting **What if my steps don’t sync to STEPPI from my Apple

Question 1

All Troubleshooting

Accepted Answer

| How Do I Set Up my STEPPI Account?

Getting started with STEPPI is easy! Follow these steps to help with downloading and registering your STEPPI account:

Download STEPPI from the App Store, Google Play Store or Huawei App Gallery. Open the STEPPI app. Tap on 'Sign Up' to create your account. Register personal details and tap on the 'Agree to T&C' box to confirm you agree to STEPPI's Terms & Conditions. Once completed tap on 'Register'. Enter the OTP Confirmation Code sent to your mobile phone for verification, to continue tap 'Go'. Select the mobile phone, smartwatch, or fitness wearable you will be using to track your activity data.
Follow prompts to connect your device to STEPPI, make sure you select ‘Allow all’ to enable STEPPI to track activity data. To change your preferences and add an image, go to 'Profile' in the STEPPI app.| Can I Change My Fitness Tracker? You can change your preferred device at any time on the STEPPI app; follow these steps:

Go to 'Profile' tab on STEPPI app
Next tap 'You Connected Via'
Click the device of choice from the list and 'CONNECT'
Follow prompts to allow STEPPI to track data
Go to the STEPPI home page and swipe down to sync data

If you are having trouble syncing, go to the article with instructions to connect your device.

Question 2

Connecting via Google Fit on Android

Accepted Answer

| Connecting My Android Phone To STEPPI Follow these steps to connect your Android phone to the STEPPI app.

STEPPI connects to Android phones via the Google Fit app, which allows you to track activity data like steps and distance through your mobile device. You may need to download the Google Fit app from the Google Play store if your device does not already have the app installed.

*You will not be able to connect to Google Fit on STEPPI app unless the Google Fit app has been installed on your Android device and an account is created.

Connecting Your Google Fit App to STEPPI

Complete the sign-up process on STEPPI; follow prompts to choose your device,
Tap Android/Google Fit from the list of devices and click ‘CONNECT’.
Follow prompts to allow STEPPI access to your activity data.
You will see a connection confirmation. Select ‘OK’ to confirm.

Troubleshooting

What if my steps don’t sync to STEPPI from my Google Fit?

If you have read and completed the steps to connect STEPPI to your Google Fit app and the data is still not syncing to STEPPI, find out the most common reasons here:

My steps are not showing in Google Fit.
Make sure your check the settings in Google Fit to see if you have the activity tracking turned on, follow these steps:
Open the Google Fit app on your phone.
Tap ‘Profile’
Go to ‘Settings’
Find ‘Activity tracking’ and select automatic activity tracking ‘On’

If you still can’t see your steps check you have connected

Question 3

STEPPI DFC 30x30 Challenge

Accepted Answer

Need some help getting set up on the DFC 30x30 Challenge?

If you need some help getting set up please check out the documents below or click on the live chat icon to talk to one of our team 😁

FREQUENTLY ASKED QUESTIONS

DFC 30x30 CHALLENGE GUIDE

HOW TO JOIN GUIDE

Question 4

Connecting with Samsung

Accepted Answer

| | Does STEPPI connect to my Samsung device or Samsung Health data? STEPPI is working on connecting directly with Samsung soon; in the meantime, you can still participate in STEPPI challenges using a Samsung device or Samsung Health via the Google Fit app.

Instructions to Connect Samsung to Google Fit:

Download Google Fit for FREE from the Google Play store.
Once you have downloaded Google Fit, select Google Fit to track your activity on the STEPPI app, this will track activity data from your mobile phone, (note you must carry your mobile phone with you to enable the activity tracking).
If you would like to try to connect your Samsung Health app, please continue with the following steps. (Please note as this option relies on several apps connectivity before it reaches STEPPI the data may not always reflect accurately).
Download Google Health Sync from Google Play Store and open the Health Sync app.
Follow instructions to set up the Health Sync app.
When selecting your Sync Direction, choose to sync from Samsung Health and select Samsung Health to Google Fit as your Sync Direction.
Select the 'Check Google Fit Connection' button and select the same Google account you have connected in Google Fit and select 'Allow' to give Health Sync access to Google Fit.
Select the 'Check Activity Track

Question 5

Connecting Samsung Wearables to Google Fit via Health Connect

Accepted Answer

| How to sync Samsung Health data with Google Fit

Yep, Samsung Health and Google Fit can talk to each other 🙂

Samsung makes some of the best Android smartwatches you can buy, packing an incredible set of health sensors and features. Besides being a companion to your smartphone, the Samsung Galaxy Watch 6 and its older sibling also do an incredible job of tracking your health and fitness metrics using the Samsung Health app.

And then there's Google Fit, which acts as a central hub for your fitness data from different fitness apps and services. So, how do you get your health data from Samsung Health to Google Fit?

Samsung Health doesn't allow exporting the data it records to Google Fit. Instead, you'll use another solution from Google for this: Health Connect. It brings your health data from multiple apps and services into one place, allowing easy access to connected apps. Here's how to sync your Samsung Health data to Google Fit using Health Connect.

|| What is Health Connect?

Health Connect is a platform consisting of a set of APIs where multiple apps and services can read (or write) your health metrics. Right now, fitness apps must manually integrate with other similar services to share data. For example, if you use Strava to track your runs, other apps like Sleep My Cycle can't see the data. Similarly, if you use Sleep as Android for monitoring your sleep quality, othe

Question 6

Connecting with Apple

Accepted Answer

| Connecting My Apple Watch To STEPPI Follow these steps to connect your Apple Watch to the STEPPI app.

Complete the sign-up process on STEPPI, follow prompts to choose your device, select 'iPhone/Apple Watch.'
Click 'Connect'. This will open the Apple Health app. Allow STEPPI to access health data by turning all the data categories to 'ON' and tapping 'Allow.'
You can change your device of choice at any time by going to 'Profile' > 'You Connected Via' and then selecting the preferred device.

How to Sync data from your Apple Watch:

Once you have successfully connected your Apple Watch to the STEPPI app follow this guide on how to sync your activity data.

Your Apple Watch connects to STEPPI through the Apple Health app, which allows STEPPI to track activity data like steps and distance through your mobile device. You may need to download the Apple Health app from the Apple store if your device does not already have the app installed.

To sync your steps, start by:

Open the Apple Health App
Sync with your Apple Watch
Open the STEPPI App on your phone and swipe down to sync.

If your Apple Health app isn’t showing the correct steps then it won’t be able to sync with STEPPI and you will need to troubleshoot the connection from your Apple Watch to the Apple Health app.

|| Technical Tip: we recommend opening STEPPI everyday to sync your steps when on a challenge

Troubleshooting

**What if my steps don’t sync to STEPPI from my Apple

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