Question 1

Frequently Asked Questions

Accepted Answer

Explore answers to our most frequently asked questions here

Q: How do I connect my Android Phone as my fitness tracker?

You can use this article to connect your Android Phone to STEPPI. | 😀 Great for: Users who want to track steps from their Android Phone📱 Set up is simple, follow these steps: <ol> <li>In the Choose Device screen in the STEPPI app, select Health Connect</li> <li>Click Connect</li> <li>When asked to provide access for STEPPI to read health data, toggle on Allow All</li> <li>Click Allow</li> <li>You will then be redirected back to the STEPPI app</li> </ol> <img src="https://storage.crisp.chat/users/helpdesk/website/b371e0468e53e800/android_irfhkf.png" alt="" /> You're all set, activity from your Android Phone will now show in STEPPI. || Technical Tip: We recommend opening STEPPI every day to sync your steps when on a challenge 🏃🏼♂️

| Can I Change My Fitness Tracker?

You can change your preferred device at any time on the STEPPI app; follow these steps:

Go to 'Profile' tab on STEPPI app
Next tap 'You Connected Via'
Click the device of choice from the list and 'CONNECT'
Follow prompts to allow STEPPI to track data
Go to the STEPPI home page and swipe down to sync data

If you are having trouble syncing, go to the article with instructions to connect your device.

| If I Change My Device, Will I Lose My Previous Synced Activity On STEPPI? No, when you change your device, you will NOT lose any data, the STEPPI app will continue to track your steps using your new chosen device, once you have connected.
You can only track data to your STEPPI account from one device at a time, please ensure you have synced your data before changing devices.

| I can't see my device on the list. Can I still use STEPPI and join challenges? Here at STEPPI we aim to make fitness fun and accessible to all, and we connect to most wearable devices. However, if you can't see your device listed, check out these alternative options to connect:

STEPPI connects to smartphones via Apple Health app (on iOS) and Google Fit (on Android), you can start to track your steps data using your mobile phone. If you prefer to try to connect your wearable, it is possible to check if your device's app can connect steps via the Google Fit app (Android) or Apple

Question 2

Teams Challenge 🙏🏼

Accepted Answer

STEPPI Teams Challenge 🙏🏼

| Great for Improved Activity, Team Building, LOT'S of FUN!

Are you ready to step up your team spirit, boost camaraderie, and add a dose of fun to your workday? The STEPPI Teams Challenge is here to ignite friendly competition among your colleagues, encouraging everyone to get moving, stay active, and build stronger connections in the process.

This challenge isn't just about making steps - it's about fostering teamwork, promoting wellness, and creating memorable moments together. Whether you're walking, jogging, or taking the stairs, every step counts towards your team's success. As you challenge each other, you'll be boosting morale, enhancing social bonds, and reinforcing the importance of a healthy lifestyle.

Get ready to lace up your sneakers, support your teammates, and lead your company towards victory - one step at a time!

|| How does the STEPPI Teams Challenge work?

Each participant is assigned to a team, creating a dynamic mix of colleagues ready to step up to the challenge. Throughout the challenge, every step you take contributes to your team’s daily score, which accumulates over the course of the event.

At the end of the challenge, the team with the highest steps score claims victory, earning bragging rights and the satisfaction of knowing they’ve worked together to achieve something great! Whether you’re a beginner to fitness or fi

Question 3

How do I connect my Fitbit?

Accepted Answer

You can use this article to connect your Fitbit to STEPPI.

| 😀 Great for: Users who want to track steps using their Fitbit wearable ⌚📱

Follow these steps:

In the Choose Device screen in the STEPPI app, select Fitbit
Click Connect
Log into Fitbit using your credentials
When asked to provide access for STEPPI to read data, select **Approve **
You will then be redirected back to the STEPPI app

You're all set, activity from your Fitbit will now show in STEPPI.

|| Technical Tip: We recommend opening STEPPI every day to sync your steps when on a challenge 🏃🏼‍♂️

Frequently Asked Questions: Fitbit

Q. How does Fitbit track steps with my phone? A. Low-power step sensors inside your phone track your steps and send the data to the Fitbit app.

Q. How does Fitbit track distance? A. Your distance is estimated by your stride length. By default, stride length is calculated using your height and sex.

Q. How does Fitbit estimate how many calories I've burned? A. Fitbit estimates your number of calories burned based on your BMR (Basal Metabolic Rate), which is calculated using the height, weight, age, and sex you provided when setting up your Fitbit account.

Q. Does Fitbit work if I'm not logged in to the Fitbit app? A. No, Fitbit will not track your steps unless you are logged into the app.

**Q. How long does my phone s

Question 4

Fair Play Policy

Accepted Answer

Ensuring fairness in a steps challenge is key, and at STEPPI, we’ve developed a system to monitor unusual activity and ensure a level playing field for all participants.

Here’s how we maintain fairness while keeping you in the loop:

We start with the in-app Fair Play Pledge, where participants commit to honest play before joining the challenge. This simple step sets the tone and helps remind everyone that fairness is part of the experience.

Behind the scenes, our smart tracking system automatically flags any irregularities in step counts, such as sudden spikes in activity. If we detect anything unusual, we’ll bring it to your attention for review. You, as the challenge admin, will have full visibility and can decide how to handle any flagged participants.

For challenges with prizes, we offer an in-depth data report. If required, we’ll share this detailed information with you to help ensure fairness throughout the challenge. Our role is to provide the insights and help you manage a transparent, fair competition.

At STEPPI, we’re committed to supporting you in running a smooth and fair challenge by keeping you informed and helping maintain the integrity of the event.

Question 5

Getting started on iOS

Accepted Answer

Welcome to STEPPI!

We’re thrilled to have you join us on your health and fitness journey!

Whether you’re taking your first steps towards a healthier lifestyle or you’re a seasoned fitness enthusiast, STEPPI is here to support you every step of the way.

Let’s get started with creating your account so you can begin exploring all the amazing features that will help you achieve your goals.

| How to Create an Account on STEPPI

|| STEP 1:

Download STEPPI from the App Store by clicking on THIS LINK

Once installed, you’ll see the STEPPI icon on your home screen.

|| STEP 2:

Open STEPPI and Start the account Creation

Select your language and click CONTINUE
Splash screens display some of the features of the STEPPI app, click LET'S GO
Click SIGN UP

Add the following information:

Required:

Name: Your name will be visible on challenge leaderboards in the STEPPI app.
Phone Number
Email Address
** Password **: Choose a strong password that meets the security requirements (e.g., a minimum of 8 characters, including a mix of letters and numbers).
** Gender**
** Date of Birth**

Optional:

Profile picture: Your profile picture will be visible on challenge leaderboards in the STEPP

Question 6

How do I connect my Android Phone as my fitness tracker?

Accepted Answer

You can use this article to connect your Android Phone to STEPPI.

| 😀 Great for: Users who want to track steps from their Android Phone📱

Set up is simple, follow these steps:

In the Choose Device screen in the STEPPI app, select Health Connect
Click Connect
When asked to provide access for STEPPI to read health data, toggle on Allow All
Click Allow
You will then be redirected back to the STEPPI app

You're all set, activity from your Android Phone will now show in STEPPI.

|| Technical Tip: We recommend opening STEPPI every day to sync your steps when on a challenge 🏃🏼‍♂️

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