Why has my account been suspended?

What’s happening?

Answer

Accounts may be suspended if unusual or unusually high activity is detected

This is done to ensure fair use and accurate tracking within the platform

Why this happens

This may happen if:

• Your step count or activity appears unusually high
• The system detects activity that may not reflect normal physical movement

What to do

Contact your organisation’s program administrator

or

Include your registered email address so the team can review your account

Updated on: 06/04/2026