STEPPI Connectivity Troubleshooting Guide
We know how important it is to keep track of your progress, and we’re here to help you solve any connectivity issues that might prevent your steps from showing up in the app. Before contacting support, please try the following steps to resolve the issue:
Check Your Internet Connection
Ensure that your device is connected to the internet. A weak or intermittent connection can prevent STEPPI from syncing your steps.
Solution: Try switching between Wi-Fi and mobile data to see if the issue persists.
Tip: Restarting your router or mobile data connection can sometimes solve connectivity issues.
Enable Necessary Permissions
STEPPI needs access to your device’s health data to track your steps. Make sure the necessary permissions are granted.
For iPhone Users:
Open the Settings app, go to Privacy, then Health, and make sure that STEPPI has access to your step data.
For Android Users:
Open the Settings app, go to Apps & Notifications, find STEPPI, and ensure that the app has the required permissions (e.g., access to fitness data).
Sync Your Wearable Device
Specific steps for syncing your wearable device with STEPPI:
Fitbit Users
Open the Fitbit app on your phone.
Check if your device has synced recently by pulling down to refresh the home screen in the Fitbit app.
If the sync hasn’t worked:
Ensure that Bluetooth is enabled.
Ensure your Fitbit device is near your phone.
Try restarting your Fitbit device and then re-sync it through the app.
Apple Health Users (iPhone)
Open the Health app and ensure that STEPPI has access to your step data.
Check if your step data is updating in the Health app:
Go to Sources in the Health app and select STEPPI. Ensure it has permission to read and write your step data.
If not syncing:
Restart your iPhone and ensure that the Health app is up to date.
Manually sync Apple Health by opening STEPPI and pulling down on the homescreen.
Garmin Users
Open the Garmin Connect app on your phone.
Check the Sync Status in Garmin Connect to ensure your device is syncing properly.
If there are issues:
Make sure that your Garmin device is connected via Bluetooth.
Try manually syncing your device by pulling down to refresh the Garmin Connect home screen.
Restart both your Garmin device and your phone to refresh the connection.
Health Connect Users (Android)
Open the Health Connect app on your Android device.
Check the Permissions tab and ensure that STEPPI has access to read your step data.
If syncing is not working:
Ensure that the Health Connect app is updated.
Restart your device and re-open STEPPI or pull down on the homescreen to trigger syncing.
Manually sync by going into Health Connect and tapping Sync Now.
Huawei Health Users
Open the Huawei Health app.
Make sure your wearable device is connected via Bluetooth.
Go to the Me tab, then Settings, and ensure STEPPI has permission to read step data.
If steps aren’t syncing:
Pull down to refresh the app and trigger manual syncing.
Ensure both Huawei Health and STEPPI are up to date.
Restart your phone and wearable device to refresh the connection.
Restart the STEPPI App - Sometimes, simply restarting the app can refresh the connection.
Update Your App and Device - An outdated app version or device software may cause issues.
Restart Your Device - This can often resolve temporary issues with connectivity and syncing.
Reinstall STEPPI - If the problem persists after trying the steps above, you can try reinstalling the app.
If none of the above solutions work, feel free to reach out to our support team via chat. We’re here to help! 😃
Check Your Internet Connection
Ensure that your device is connected to the internet. A weak or intermittent connection can prevent STEPPI from syncing your steps.
Solution: Try switching between Wi-Fi and mobile data to see if the issue persists.
Tip: Restarting your router or mobile data connection can sometimes solve connectivity issues.
Enable Necessary Permissions
STEPPI needs access to your device’s health data to track your steps. Make sure the necessary permissions are granted.
For iPhone Users:
Open the Settings app, go to Privacy, then Health, and make sure that STEPPI has access to your step data.
For Android Users:
Open the Settings app, go to Apps & Notifications, find STEPPI, and ensure that the app has the required permissions (e.g., access to fitness data).
Sync Your Wearable Device
Specific steps for syncing your wearable device with STEPPI:
Fitbit Users
Open the Fitbit app on your phone.
Check if your device has synced recently by pulling down to refresh the home screen in the Fitbit app.
If the sync hasn’t worked:
Ensure that Bluetooth is enabled.
Ensure your Fitbit device is near your phone.
Try restarting your Fitbit device and then re-sync it through the app.
Apple Health Users (iPhone)
Open the Health app and ensure that STEPPI has access to your step data.
Check if your step data is updating in the Health app:
Go to Sources in the Health app and select STEPPI. Ensure it has permission to read and write your step data.
If not syncing:
Restart your iPhone and ensure that the Health app is up to date.
Manually sync Apple Health by opening STEPPI and pulling down on the homescreen.
Garmin Users
Open the Garmin Connect app on your phone.
Check the Sync Status in Garmin Connect to ensure your device is syncing properly.
If there are issues:
Make sure that your Garmin device is connected via Bluetooth.
Try manually syncing your device by pulling down to refresh the Garmin Connect home screen.
Restart both your Garmin device and your phone to refresh the connection.
Health Connect Users (Android)
Open the Health Connect app on your Android device.
Check the Permissions tab and ensure that STEPPI has access to read your step data.
If syncing is not working:
Ensure that the Health Connect app is updated.
Restart your device and re-open STEPPI or pull down on the homescreen to trigger syncing.
Manually sync by going into Health Connect and tapping Sync Now.
Huawei Health Users
Open the Huawei Health app.
Make sure your wearable device is connected via Bluetooth.
Go to the Me tab, then Settings, and ensure STEPPI has permission to read step data.
If steps aren’t syncing:
Pull down to refresh the app and trigger manual syncing.
Ensure both Huawei Health and STEPPI are up to date.
Restart your phone and wearable device to refresh the connection.
Restart the STEPPI App - Sometimes, simply restarting the app can refresh the connection.
Update Your App and Device - An outdated app version or device software may cause issues.
Restart Your Device - This can often resolve temporary issues with connectivity and syncing.
Reinstall STEPPI - If the problem persists after trying the steps above, you can try reinstalling the app.
If none of the above solutions work, feel free to reach out to our support team via chat. We’re here to help! 😃
Updated on: 18/09/2024
Thank you!