Im not recieving the OTP

I’m not receiving the OTP

What’s happening?

You are trying to create an account or log in, but you have not received the OTP (one-time password)

Answer

The OTP is sent to the email address you used to register your account

What to check

Make sure you entered the correct email address
Check your spam or junk folder
Wait a few minutes, as email delivery may be delayed

If you still haven’t received it

Try requesting the OTP again
Make sure your email inbox is not full
Check with your organisation if your email is registered correctly

Still need help?

Contact us at support@steppi.com and include your registered email address

Updated on: 06/04/2026