Explore answers to our most frequently asked questions here

Do I need any special equipment to participate?
No, you don't need any special equipment. You can track your steps using your smartphone Android (Health Connect), iOS (Apple Health) and Huawei (Huawei Health) apps or connect to wearable devices like Fitbit, Apple Watch, or Garmin.

Can I connect my wearable device?
Yes! STEPPI integrates with most major wearable devices and health apps, including:
Fitbit
Garmin
Apple Watch
Health Connect for Android - including Samsung Health, Oura, Whoop and more.
Huawei Health

Simply connect your device or app to STEPPI, and your activity will be automatically synced from the app you have connected to when you open the STEPPI app or pull down on the home screen to activate the sync.

Can I change my fitness tracker?
Yes, you can change your preferred device at any time on the STEPPI app. Follow these steps:
Go to the 'Profile' tab on the STEPPI app.
Tap 'You Connected Via.'
Select your device of choice from the list and click 'CONNECT.'
Follow the prompts to allow STEPPI to track your data.
Go to the STEPPI home page and swipe down to sync your data.

If I change my device, will I lose my previously synced activity on STEPPI?
No, when you change your device, you will NOT lose any data. The STEPPI app will continue to track your steps using your new device once it's connected. However, you can only track data to your STEPPI account from one device at a time. Be sure to sync your data before changing devices. Note on the day of the change the total steps will only increase once you have superseded the steps from the previous device – it is not possible to double up your steps.

How do my steps sync to the STEPPI app?
STEPPI reads the data from the fitness app you connected to during set up, when you open the STEPPI app this automates a sync and will pull in your data. Please note - for wearable devices and smartwatches STEPPI connects to your device’s app on your mobile phone, not directly to the device itself. If there’s a discrepancy in your activity data, first check that your fitness app on your phone is synced with your device, then open STEPPI and swipe down to refresh the page.

How often should I sync my steps?
We recommend syncing your steps every day, especially when you're participating in a challenge, to ensure they reflect accurately on the leaderboard. You can also check previous days’ data by clicking on the activity icon on the homepage of the STEPPI app. If you forget to sync your steps when you open the app your previous day's steps data will automatically update to reflect on the home page and on the challenge leaderboard.

Can I manually input my activity on STEPPI?
Manual activity entry is only allowed on select challenges. Most STEPPI challenges require data from a compatible wearable device or health app. Some apps like Apple Health or Fitbit will allow you enter manually input data, however STEPPI does not read this data only physically tracked data will be included.

Can I create my own challenges on STEPPI?
Yes, we encourage people to get active with their friends and family. You can create private steps challenges by going to ‘My Challenges,’ selecting 'Create Private Challenge,' and following the prompts. Private challenges start at midnight on the same day they are created.

I’m having technical issues with the app. Who do I contact?
If you encounter any technical problems, you can reach out to STEPPI’s support team directly through the app ‘HELPDESK’ or by visiting the STEPPI website live chat for further assistance.

Updated on: 11/10/2024