Articles on: STEPPI Teams

Create Your Account & Join Your Organization

What’s happening?

You want to create your STEPPI account and join your organisation, so you can participate in company challenges.

What you need before you start

The STEPPI app is installed on your phone
Access to the email address registered with your organisation
An active internet or data connection

How to get started on STEPPI

Open the STEPPI app
Select your preferred language
If you are a new user, SIGN UP to create an account
If you are an existing user and have a STEPPI account, select LOG IN

New users:

Join your organization on STEPPI

On the Welcome to STEPPI screen, tap Sign up
Select your preferred language
If you are a new user, choose Sign up to create a new account

Create your account and verify your email

On the Complete your profile screen:

- Enter your name
- Select your gender
- Add your date of birth

Choose a profile name and add a profile photo (optional)

Your name and photo will appear on leaderboards and the social feed, helping others recognise you.

Enter your email address and choose a password.

- Your password must be at least 8 characters long*

Enter the 4-digit verification code sent to your registered email to complete your registration

Existing users:

Log in to your STEPPI account

On the Welcome to STEPPI screen, tap Log in
Enter your registered email address and password

Troubleshooting account creation and joining your organization:

Not receiving the OTP code

What’s happening?

You’re trying to sign up or log in, but you haven’t received the OTP (one-time password) sent to your email or phone.

Why this happens

This can happen if:

The email was entered incorrectly
The OTP email went to your spam or junk folder
There is a delay from your email provider
Your internet connection is unstable

How to fix it

Double-check your email or phone number

Make sure there are no spelling mistakes or missing digits.

Check your spam or junk folder

OTP emails can sometimes be filtered automatically.

Wait a few minutes

In some cases, the OTP may take a short time to arrive.

Request a new OTP

Go back and tap Resend code.

Check your internet connection

Make sure you’re connected to Wi-Fi or mobile data.

If it still doesn’t work

Make sure you’re using the latest version of the app
Try again after a few minutes

Trouble setting or resetting your password

What’s happening?

You’re unable to set a password, or your password is not being accepted.

Why this happens

This may happen if:

Your password does not meet the minimum requirements
The password and confirmation do not match
There was a temporary app or connection issue

How to fix it

Check the password requirements

Your password must be at least 8 characters long.

Make sure both passwords match

Re-enter your password carefully in both fields.

Avoid extra spaces

Make sure there are no spaces before or after your password.

Try a stronger password

Use a mix of letters and numbers for better security.

If it still doesn’t work

Make sure you are using the latest version of the STEPPI app
Try again after a few minutes

Error message when entering the organization code

What’s happening?

You’re trying to join your organization, but you see an error message after entering the organization code.

Why this happens

This may happen if:

The organization code was entered incorrectly
The code has expired or is no longer active
You are using the wrong code for your organization

How to fix it

Check the organization code carefully

Make sure there are no extra spaces and that all letters and numbers are entered correctly.

Confirm the code with your organization

Ask your HR or program administrator to make sure the code is still valid..

Try again after refreshing the app

Close and reopen the STEPPI app, then re-enter the code.

If it still doesn’t work

Make sure you are using the latest version of the STEPPI app
Try again after a few minutes

Still need help?

Updated on: 21/01/2026

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