Articles on: STEPPI Teams App

Create an account & join your organization

Create an account & join your organisation


What’s happening?


You want to create your STEPPI Teams account and join your organisation so you can participate in company challenges



What you need before you start


  • The STEPPI Teams app is installed
  • Access to your registered email address
  • An active internet or data connection



How to get started


  1. Open the STEPPI Teams app
  2. Select your preferred language


  • If you are a new user, tap Sign up
  • If you already have an account, tap Log in



Join your organization


  • Enter your 6-digit organisation code


This code is unique to your organisation and will be provided by your company administrator



New users: Create your account


Tap Sign up


On the Complete your profile screen:


  1. Enter your name
  2. Select your gender
  3. Add your date of birth


  • Choose a profile name and add a profile photo (optional)
  • Enter your email address and create a password
  • Your password must be at least 8 characters long
  • Enter the verification code sent to your email


*Your name and photo will appear on leaderboards and the social feed



Existing users: Log in


  • Tap Log in
  • Enter your registered email address and password



Troubleshooting account setup


Not receiving the verification code (OTP)



What’s happening?


You are trying to sign up or log in, but you have not received the verification code



Why this happens


This may happen if:


  • The email address was entered incorrectly
  • The email is in your spam or junk folder
  • There is a delay from your email provider
  • Your internet connection is unstable



How to fix it


  • Check your email address is correct
  • Check your spam or junk folder


Wait a few minutes


Tap Resend code


Make sure you are connected to the internet



Trouble setting your password



What’s happening?


You are unable to set a password or it is not being accepted



Why this happens


This may happen if:


  • Your password does not meet the requirements
  • The passwords do not match



How to fix it


  • Make sure your password is at least 8 characters
  • Make sure both password fields match
  • Avoid extra spaces
  • Try a stronger password



Error when entering organization code



What’s happening?


You are trying to join your organization but receive an error



Why this happens


This may happen if:


  • The code was entered incorrectly



How to fix it


  • Check the code carefully (no spaces or mistakes)
  • Confirm the code with your organization
  • Close and reopen the app, then try again



If it still doesn’t work


  • Make sure you are using the latest version of STEPPI Teams
  • Try again after a few minutes



Still need help?


Contact us at support@steppi.com and include:


  • Your registered email address
  • Your organization name

Updated on: 07/04/2026