Articles on: STEPPI Teams App

Connect Garmin to STEPPI Teams

Connect Garmin to STEPPI Teams


What’s happening?


You want to connect your Garmin account to STEPPI Teams, so your steps and activity are synced from your Garmin device



What you need before you start


  • A Garmin device and an active Garmin account
  • The Garmin Connect app is installed
  • The STEPPI Teams app is installed
  • An active internet or data connection



How to connect Garmin to STEPPI Teams


  1. When prompted to connect a device in the STEPPI Teams app
  2. Choose Garmin
  3. Tap Connect


  • Log in to your Garmin account
  • Authorise STEPPI Teams to access your data



Allow Garmin permissions


Make sure you allow STEPPI Teams to access your activity data


These permissions are required for STEPPI Teams to track your steps



After connecting


  • Open the Garmin Connect app to make sure your steps are updating
  • Open STEPPI Teams and pull down on the home screen to refresh


Your steps should appear shortly in STEPPI Teams



If your steps are not updating


  • Make sure Garmin Connect is tracking your steps correctly
  • Check that your Garmin account is still connected



If it still doesn’t work


  • Restart your phone
  • Disconnect and reconnect Garmin in STEPPI Teams
  • Make sure you are using the latest version of Garmin Connect and STEPPI Teams



Troubleshooting Garmin connection issues


Garmin is connected but steps are not updating



What’s happening?


You’ve connected Garmin to STEPPI Teams, but your steps are missing, delayed, or not updating



Why this happens


This may happen if:


  • STEPPI Teams does not have access to your Garmin data
  • Garmin Connect is not syncing properly
  • There is a delay in syncing data
  • The app was recently installed or updated



How to fix it


1. Check Garmin connection


Make sure your Garmin account is still connected to STEPPI Teams

Reconnect if needed



2. Check Garmin Connect


Open the Garmin Connect app

Make sure your steps are updating there first


STEPPI Teams can only sync data that exists in Garmin Connect



3. Refresh STEPPI Teams


Open the STEPPI Teams app

Pull down on the home screen to refresh

Wait a few seconds



4. Restart your device


Restart your phone

Open STEPPI Teams again



Manually added data is not counted



Important to know


STEPPI Teams only syncs physically tracked activity from Garmin


Steps or activity that are:


  • Manually added
  • Edited
  • Entered from unsupported sources


will not be counted



Why this happens


To ensure fair tracking, STEPPI Teams only accepts:


  • Activity recorded directly by your Garmin device


Manually entered data cannot be validated and is excluded



What to do


  • Wear your Garmin device while moving
  • Make sure Garmin Connect is syncing regularly
  • Avoid manually editing activity data


Still not seeing your steps?


If your steps are visible in Garmin Connect but not in STEPPI Teams:


Refresh the STEPPI Teams app

Check your connection

Follow the troubleshooting steps above



Still need help?


Contact us at support@steppi.com and include:


  • Your registered email address
  • Garmin device type
  • Phone model
  • Screenshots of your Garmin connection

Updated on: 06/04/2026