Articles on: STEPPI Teams App

Connect Apple Watch to STEPPI Teams

Connect Apple Watch to STEPPI Teams


What’s happening?


You want to use your Apple Watch with STEPPI Teams, so your steps and activity are tracked through your iPhone



What you need before you start


  • An iPhone
  • An Apple Watch paired with your iPhone
  • The Apple Health app (default on iOS)
  • The Fitness app is set up on your iPhone
  • The STEPPI Teams app is installed
  • An active internet or data connection



How it works


Your Apple Watch does not connect directly to STEPPI Teams


Your activity follows this path:


Apple Watch → Apple Health → STEPPI Teams



How to connect Apple Watch to STEPPI Teams


Step 1: Make sure Apple Watch is syncing with Apple Health


  • Open the Fitness app on your iPhone
  • Make sure your Apple Watch is paired and tracking activity


  • Open the Apple Health app
  • Check that your steps and activity are updating



Step 2: Connect Apple Health to STEPPI Teams


  • Open the STEPPI Teams app
  • When prompted to connect a device
  • Choose Apple Health
  • Tap Connect


Tap Turn On All and then Save



After connecting


  • Open the Fitness or Apple Health app and make sure your steps are updating
  • Open STEPPI Teams and pull down on the home screen to refresh


Your steps should appear shortly in STEPPI Teams



If your steps are not updating


  • Make sure your Apple Watch is tracking activity
  • Check that steps are visible in Apple Health
  • Check that STEPPI Teams has permission to access Apple Health



If it still doesn’t work


  • Restart your iPhone and Apple Watch
  • Disconnect and reconnect Apple Health in STEPPI Teams
  • Make sure you are using the latest version of iOS and STEPPI Teams



Troubleshooting Apple Watch connection issues


Apple Watch is connected but steps are not updating



What’s happening?


Your Apple Watch is tracking activity, but your steps are not appearing in STEPPI Teams



Why this happens


This may happen if:


  • Apple Watch data is not syncing to Apple Health
  • Apple Health does not have the latest step data
  • STEPPI Teams does not have the required permissions
  • There is a delay in syncing



How to fix it


1. Check Apple Watch sync


  • Open the Fitness app
  • Make sure activity is updating



2. Check Apple Health data


  • Open the Apple Health app
  • Make sure your steps are visible


STEPPI Teams can only sync data that exists in Apple Health



3. Check Apple Health permissions


Go to iPhone Settings → Health → Data Access & Devices → STEPPI Teams


Make sure all permissions are enabled



4. Refresh STEPPI Teams


  • Open the STEPPI Teams app
  • Pull down on the home screen to refresh
  • Wait a few seconds



Manually added data is not counted



Important to know


STEPPI Teams only reads physically tracked activity from Apple Health


Steps or activity that are manually added or edited will not be counted



Why this happens


To ensure fair tracking, only real movement data is accepted



What to do


  • Wear your Apple Watch while moving
  • Make sure it is properly paired with your iPhone
  • Check that activity is syncing to Apple Health
  • Avoid manually adding step data



Still not seeing your steps?


If your steps are visible in Apple Health but not in STEPPI Teams:


  • Refresh the STEPPI Teams app
  • Check permissions
  • Follow the troubleshooting steps above



Still need help?


Contact us at support@steppi.com and include:


  • Your registered email address
  • iPhone model
  • Apple Watch model
  • Screenshots of your Apple Health permissions

Updated on: 06/04/2026