Articles on: STEPPI Teams

Connect Apple Health to STEPPI

Connect Apple Health to STEPPI

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What’s happening?


You want to connect Apple Health to STEPPI, so your steps and activity are tracked using your iPhone


What you need before you start

  • An iPhone
  • Apple Health installed (default on iOS)
  • The STEPPI app is installed
  • An active internet or data connection


How to connect Apple Health to STEPPI

  1. When prompted to connect a device in the STEPPI app
  2. Choose Apple Health
  3. Tap connect



Allow Apple Health permissions

Make sure STEPPI is allowed to access:

  • Active Energy
  • Excercise Minutes
  • Steps
  • Walking + Running Distance

To enable, selct Turn On ALL and tap save

These permissions are required for STEPPI to track your activity.




After connecting

  • Open the Apple Health app to ensure your steps are updating
  • Open STEPPI and pull down on the home screen to refresh
  • Your steps should appear shortly in STEPPI



If your steps are not updating

  • Make sure Apple Health is tracking steps correctly.
  • Check that STEPPI permissions are still enabled in iPhone Settings


If it still doesn’t work

  • Restart your iPhone
  • Disconnect and reconnect Apple Health in STEPPI
  • Make sure you are using the latest version of iOS and STEPPI



Troubleshooting Apple Health connection issues


Apple Health is connected but steps are not updating


What’s happening?


You’ve connected Apple Health to STEPPI, but your steps are missing, delayed, or not updating.


Why this happens

This may happen if:

  • STEPPI does not have the required Apple Health permissions
  • Apple Health is not tracking steps correctly
  • There is a delay in syncing data
  • The app was recently installed or updated


How to fix it

1. Check Apple Health permissions

  1. Open iPhone Settings
  2. Tap Health
  3. Select Data Access & Devices
  4. Tap STEPPI
  5. Make sure all permissions are enabled (especially Steps and Activity)


2. Open Apple Health first

  • Open the Apple Health app
  • Make sure today’s steps are visible there
  • STEPPI can only sync steps that already exist in Apple Health


3. Refresh STEPPI

  • Open the STEPPI app
  • Pull down on the home screen to refresh
  • Wait a few seconds for syncing to complete


4. Enable Background App Refresh

  1. Go to iPhone Settings
  2. Tap General
  3. Select Background App Refresh
  4. Make sure it is enabled for STEPPI


Manually added data is not counted


Important to know


STEPPI only reads physically tracked activity from Apple Health.


Any steps or activity that are:

  • Manually added
  • Edited
  • Entered by a third-party app

will not appear in the STEPPI app and will not count toward challenges.


Why this happens

To ensure fair play and accurate tracking, STEPPI only syncs data that is:

  • Automatically recorded by your phone or wearable
  • Verified as physical movement

Manually entered data cannot be validated and is therefore excluded.


What to do

  • Make sure you are carrying your phone or wearing your device while moving
  • Check that Apple Health is recording steps automatically
  • Avoid manually adding or editing step data


Still not seeing your steps?

If your physically tracked steps are visible in Apple Health but not in STEPPI:

  • Refresh the STEPPI app
  • Check permissions
  • Follow the troubleshooting steps above


Still need help?


Contact us at support@steppi.com and include your registered email address, iPhone model, iOS version and screen shots of your apple health permissions.


Updated on: 21/01/2026

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