> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://steppi.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Why has my STEPPI account been suspended?

# Why has my account been suspended?

## What’s happening?

| You are trying to use STEPPI Teams, but your account has been suspended or restricted

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## Answer

Accounts may be suspended if unusual or unusually high activity is detected  

This is done to ensure fair use and accurate tracking within the platform  

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## Why this happens

This may happen if:

* Your step count or activity appears unusually high  
* The system detects activity that may not reflect normal physical movement  

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## What to do

Contact your organisation’s program administrator  

or  

||| Email support@steppi.com  

Include your registered email address so the team can review your account  

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