> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://steppi.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Im not recieving the OTP

# I’m not receiving the OTP

## What’s happening?

| You are trying to create an account or log in, but you have not received the OTP (one-time password)

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## Answer

The OTP is sent to the email address you used to register your account  

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## What to check

* Make sure you entered the correct email address  
* Check your spam or junk folder  
* Wait a few minutes, as email delivery may be delayed  

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## If you still haven’t received it

* Try requesting the OTP again  
* Make sure your email inbox is not full  
* Check with your organisation if your email is registered correctly  

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## Still need help?

||| Contact us at support@steppi.com and include your registered email address