> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://steppi.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Connect STEPPI Track to STEPPI Teams

# Connect STEPPI Track to STEPPI Teams

## What’s happening?

| You want to connect STEPPI Track to STEPPI Teams, so your steps and activity are tracked directly through your phone  

---

## What you need before you start

* The STEPPI Teams app is installed  
* An active internet or data connection  
* Activity/fitness tracking is enabled on your device  

---

## How to connect STEPPI Track to STEPPI Teams

1. When prompted to connect a device in the STEPPI Teams app  
2. Choose **STEPPI Track**  
3. Tap **Connect**  

---

## Allow STEPPI Teams permissions

Make sure STEPPI Teams is allowed to access:

* Activity / Motion data  
* Fitness tracking  

These permissions are required for STEPPI Teams to track your activity  

---

## After connecting

* Start moving with your phone  
* Open STEPPI Teams and pull down on the home screen to refresh  

Your steps should appear shortly in STEPPI Teams  

---

## If your steps are not updating

* Make sure activity tracking is enabled on your device  
* Check that STEPPI Track is still connected  

---

## If it still doesn’t work

* Restart your phone  
* Disconnect and reconnect STEPPI Track  
* Make sure you are using the latest version of STEPPI Teams  

---

# Troubleshooting STEPPI Track connection issues

## STEPPI Track is connected but steps are not updating

---

## What’s happening?

| You’ve connected STEPPI Track to STEPPI Teams, but your steps are missing, delayed, or not updating  

---

## Why this happens

This may happen if:

* STEPPI Teams does not have the required permissions  
* Activity tracking is disabled on your device  
* There is a delay in syncing data  
* The app was recently installed or updated  

---

## How to fix it

### 1. Check permissions

* Go to your phone settings  
* Make sure STEPPI Teams has access to motion and fitness tracking  
* 
---

### 2. Check your device

* Make sure your phone is with you while moving  
* STEPPI Track only records steps when your phone detects movement  

---

### 3. Refresh STEPPI Teams

* Open the STEPPI Teams app  
* Pull down on the home screen to refresh  
* Wait a few seconds  
* 
---

### 4. Restart your device

* Restart your phone  
* Open STEPPI Teams again  

---

## Manually added data is not counted

---

## Important to know

STEPPI Track only records steps that are physically tracked by your device  

Manually added or edited activity will not be counted  

---

## Why this happens

To ensure fair tracking, STEPPI Teams only records:

* Real movement detected by your phone  

Manually entered data cannot be validated and is excluded  

---

## What to do

Carry your phone while moving  
Make sure activity tracking is enabled  
Avoid using apps that simulate or alter step data  

---

## Still not seeing your steps?

Refresh the STEPPI Teams app  
Check permissions  
Follow the troubleshooting steps above  

---

## Still need help?

||| Contact us at support@steppi.com and include:

* Your registered email address  
* Device type  
* OS version