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# Connect Huawei Health to STEPPI Teams on iPHONE 

# Connect Huawei Health to STEPPI Teams on iPhone

## What’s happening?

| You want to use your Huawei device with STEPPI Teams on an iPhone by syncing your data through Apple Health

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## What you need before you start

* An iPhone  
* A Huawei device (watch or band)  
* The **Huawei Health** app is installed  
* The **Apple Health** app (default on iOS)  
* The STEPPI Teams app is installed  
* An active internet or data connection  

---

## How it works

Huawei devices do not connect directly to STEPPI Teams on iPhone  

Instead, your steps follow this path:

**Huawei Health → Apple Health → STEPPI Teams**

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## How to connect Huawei Health to STEPPI Teams

### Step 1: Connect Huawei Health to Apple Health

* Open the **Huawei Health** app  
* Go to **Settings**  
* Find **Data sharing** or **Connected apps**  

Enable syncing with **Apple Health**  

Make sure step data is shared  

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### Step 2: Allow Apple Health permissions

* Open **iPhone Settings**  
* Tap **Health**  
* Select **Data Access & Devices**  
* Tap **Huawei Health**  

Make sure Huawei Health can **write steps data**  

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### Step 3: Connect Apple Health to STEPPI Teams

* Open the **STEPPI Teams app**  
* When prompted to connect a device  
* Choose **Apple Health**  
* Tap **Connect**  

Tap **Turn On All** and then **Save**  

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## After connecting

* Open the **Huawei Health** app and make sure your steps are updating  
* Check that steps appear in **Apple Health**  

Open STEPPI Teams and pull down on the home screen to refresh  

Your steps should appear shortly in STEPPI Teams  

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## If your steps are not updating

* Make sure Huawei Health is syncing data to Apple Health  
* Check that Apple Health is receiving step data  
* Check that STEPPI Teams has permission to read Apple Health data  

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## If it still doesn’t work

* Restart your iPhone  
* Open Huawei Health first, then Apple Health, then STEPPI Teams  
* Disconnect and reconnect Apple Health in STEPPI Teams  
* Make sure all apps are updated  

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# Troubleshooting Huawei Health (iPhone) connection issues

## Huawei Health is connected but steps are not updating in STEPPI Teams

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## What’s happening?

| You’ve connected Huawei Health through Apple Health, but your steps are missing, delayed, or not updating  

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## Why this happens

This may happen if:

* Huawei Health is not syncing data to Apple Health  
* Apple Health is not receiving step data  
* STEPPI Teams does not have the correct permissions  
* There is a delay in syncing between apps  

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## How to fix it

### 1. Check Huawei Health sync

* Open the **Huawei Health** app  
* Make sure your steps are updating  

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### 2. Check Apple Health data

* Open the **Apple Health** app  
* Make sure the same steps appear there  

STEPPI Teams can only read data that exists in Apple Health  

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### 3. Check Apple Health permissions

Go to **iPhone Settings → Health → Data Access & Devices**  

Check both:
* **Huawei Health** (can write data)  
* **STEPPI Teams** (can read data)  

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### 4. Refresh STEPPI Teams

* Open the STEPPI Teams app  
* Pull down on the home screen to refresh  
* Wait a few seconds  

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## Manually added data is not counted

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## Important to know

STEPPI Teams only reads physically tracked activity from Apple Health  

Steps that are manually added or edited will not be counted  

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## Why this happens

To ensure fair tracking, only real movement data is accepted  

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## What to do

* Wear your Huawei device while moving  
* Make sure Huawei Health is syncing automatically  
* Avoid manually adding step data  

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## Still not seeing your steps?

If your steps appear in Huawei Health but not in STEPPI Teams:

* Check Apple Health sync  
* Refresh STEPPI Teams  
* Follow the troubleshooting steps above  

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## Still need help?

||| Contact us at support@steppi.com and include:

* Your registered email address  
* iPhone model  
* Huawei device type  
* Screenshots of Huawei Health and Apple Health permissions