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# Connect Google Fit to STEPPI Teams

# Connect Samsung Health to STEPPI Teams using Health Connect

## What’s happening?

| You want to connect Samsung Health to STEPPI Teams using Health Connect so your steps and activity can sync from your Samsung device

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## What you need before you start

* An Android phone  
* The **Samsung Health** app is installed  
* **Health Connect** is installed and set up on your device  
* The STEPPI Teams app is installed  
* An active internet or data connection  

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## How to connect Samsung Health to STEPPI Teams using Health Connect

1. Open the **STEPPI Teams app**  
2. When prompted to connect a device  
3. Choose **Health Connect**  
4. Tap **Connect**  

Allow STEPPI Teams to access Health Connect data  

Make sure **Samsung Health** is connected to **Health Connect** and sharing activity data  

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## Allow Health Connect permissions

Make sure STEPPI Teams is allowed to access:

* Steps  
* Active Energy  
* Exercise / Activity data  
* Distance data  

These permissions are required for STEPPI Teams to track your activity  

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## Check Samsung Health connection

* Open **Health Connect**  
* Make sure **Samsung Health** is listed as a connected app  

Check that Samsung Health is allowed to write activity data to Health Connect  

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## After connecting

* Open **Samsung Health** and make sure your steps are updating  
* Open STEPPI Teams and pull down on the home screen to refresh  

Your steps should appear shortly in STEPPI Teams  

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## If your steps are not updating

* Make sure Samsung Health is recording your steps correctly  
* Check that Samsung Health is connected to Health Connect  
* Check that STEPPI Teams still has permission to read data from Health Connect  

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## If it still doesn’t work

* Restart your phone  
* Disconnect and reconnect Health Connect in STEPPI Teams  
* Make sure you are using the latest version of Samsung Health, Health Connect, and STEPPI Teams  

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# Troubleshooting Samsung Health connection issues

## Samsung Health is connected through Health Connect but steps are not updating

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## What’s happening?

| You’ve connected Samsung Health to STEPPI Teams using Health Connect, but your steps are missing, delayed, or not updating  

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## Why this happens

This may happen if:

* STEPPI Teams does not have the required Health Connect permissions  
* Samsung Health is not writing data to Health Connect  
* Health Connect is not set up correctly  
* There is a delay in syncing data  
* One of the apps was recently installed or updated  

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## How to fix it

### 1. Check Health Connect permissions

* Open **Health Connect**  
* Check that STEPPI Teams has permission to read activity data  

Make sure permissions for steps and activity are enabled  

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### 2. Check Samsung Health permissions

* Open **Health Connect**  
* Make sure Samsung Health is connected  
* Make sure Samsung Health is allowed to write activity data  

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### 3. Open Samsung Health first

Open the **Samsung Health** app  
Make sure today’s steps are visible there  

STEPPI Teams can only sync data that already exists in Samsung Health and is shared through Health Connect  

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### 4. Refresh STEPPI Teams

* Open the STEPPI Teams app  
* Pull down on the home screen to refresh  
* Wait a few seconds  
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### 5. Restart your device

* Restart your phone  
* Open Samsung Health first  
* Then open STEPPI Teams again  

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## Manually added data is not counted

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## Important to know

STEPPI Teams only reads physically tracked activity shared through Health Connect  

Steps or activity that are:

* Manually added  
* Edited  
* Entered by unsupported third-party apps  

will not appear in STEPPI Teams and will not count toward challenges  

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## Why this happens

To ensure fair tracking, STEPPI Teams only syncs data that is:

* Automatically recorded by your phone or wearable  
* Verified as real physical movement  

Manually entered data cannot be validated and is excluded  

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## What to do

* Carry your phone or wear your Samsung device while moving  
* Make sure Samsung Health is recording steps automatically  
* Check that Samsung Health is connected to Health Connect  
* Avoid manually adding or editing data  
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## Still not seeing your steps?

If your steps are visible in Samsung Health but not in STEPPI Teams:

* Refresh the STEPPI Teams app  
* Check Health Connect permissions  
* Follow the troubleshooting steps above  

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## Still need help?

||| Contact us at support@steppi.com and include:

* Your registered email address  
* Phone model  
* Android version  
* Screenshots of your Samsung Health and Health Connect permissions