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# Connect Garmin to STEPPI Teams

# Connect Garmin to STEPPI Teams

## What’s happening?

| You want to connect your Garmin account to STEPPI Teams, so your steps and activity are synced from your Garmin device  

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## What you need before you start

* A Garmin device and an active Garmin account  
* The Garmin Connect app is installed  
* The STEPPI Teams app is installed  
* An active internet or data connection  

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## How to connect Garmin to STEPPI Teams

1. When prompted to connect a device in the STEPPI Teams app  
2. Choose **Garmin**  
3. Tap **Connect**  

* Log in to your Garmin account  
* Authorise STEPPI Teams to access your data  

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## Allow Garmin permissions

Make sure you allow STEPPI Teams to access your activity data  

These permissions are required for STEPPI Teams to track your steps  

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## After connecting

* Open the **Garmin Connect** app to make sure your steps are updating  
* Open STEPPI Teams and pull down on the home screen to refresh  

Your steps should appear shortly in STEPPI Teams  

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## If your steps are not updating

* Make sure Garmin Connect is tracking your steps correctly  
* Check that your Garmin account is still connected  

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## If it still doesn’t work

* Restart your phone  
* Disconnect and reconnect Garmin in STEPPI Teams  
* Make sure you are using the latest version of Garmin Connect and STEPPI Teams  

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# Troubleshooting Garmin connection issues

## Garmin is connected but steps are not updating

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## What’s happening?

| You’ve connected Garmin to STEPPI Teams, but your steps are missing, delayed, or not updating  

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## Why this happens

This may happen if:

* STEPPI Teams does not have access to your Garmin data  
* Garmin Connect is not syncing properly  
* There is a delay in syncing data  
* The app was recently installed or updated  

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## How to fix it

### 1. Check Garmin connection

Make sure your Garmin account is still connected to STEPPI Teams  
Reconnect if needed  

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### 2. Check Garmin Connect

Open the **Garmin Connect** app  
Make sure your steps are updating there first  

STEPPI Teams can only sync data that exists in Garmin Connect  

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### 3. Refresh STEPPI Teams

Open the STEPPI Teams app  
Pull down on the home screen to refresh  
Wait a few seconds  

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### 4. Restart your device

Restart your phone  
Open STEPPI Teams again  

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## Manually added data is not counted

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## Important to know

STEPPI Teams only syncs physically tracked activity from Garmin  

Steps or activity that are:

* Manually added  
* Edited  
* Entered from unsupported sources  

will not be counted  

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## Why this happens

To ensure fair tracking, STEPPI Teams only accepts:

* Activity recorded directly by your Garmin device  

Manually entered data cannot be validated and is excluded  

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## What to do

* Wear your Garmin device while moving  
* Make sure Garmin Connect is syncing regularly  
* Avoid manually editing activity data  
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## Still not seeing your steps?

If your steps are visible in Garmin Connect but not in STEPPI Teams:

Refresh the STEPPI Teams app  
Check your connection  
Follow the troubleshooting steps above  

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## Still need help?

||| Contact us at support@steppi.com and include:

* Your registered email address  
* Garmin device type  
* Phone model  
* Screenshots of your Garmin connection