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# Connect Fitbit To STEPPI Teams

# Connect Fitbit to STEPPI Teams

## What’s happening?

| You want to connect your Fitbit account to STEPPI Teams, so your steps and activity are synced from your Fitbit device  

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## What you need before you start

* A Fitbit device and an active Fitbit account  
* The Fitbit app is installed  
* The STEPPI Teams app is installed  
* An active internet or data connection  

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## How to connect Fitbit to STEPPI Teams

1. When prompted to connect a device in the STEPPI Teams app  
2. Choose **Fitbit**  
3. Tap **Connect**  

* Log in to your Fitbit account  
* Authorise STEPPI Teams to access your data  

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## Allow Fitbit permissions

* Make sure you allow STEPPI Teams to access your activity data  

These permissions are required for STEPPI Teams to track your steps  

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## After connecting

* Open the **Fitbit app** to make sure your steps are updating  
* Open STEPPI Teams and pull down on the home screen to refresh  

Your steps should appear shortly in STEPPI Teams  

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## If your steps are not updating

* Make sure the Fitbit app is tracking your steps correctly  
* Check that your Fitbit account is still connected  

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## If it still doesn’t work

* Restart your phone  
* Disconnect and reconnect Fitbit in STEPPI Teams  
* Make sure you are using the latest version of the Fitbit app and STEPPI Teams  

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# Troubleshooting Fitbit connection issues

## Fitbit is connected but steps are not updating

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## What’s happening?

| You’ve connected Fitbit to STEPPI Teams, but your steps are missing, delayed, or not updating 
 

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## Why this happens

This may happen if:

* STEPPI Teams does not have access to your Fitbit data  
* The Fitbit app is not syncing properly  
* There is a delay in syncing data  
* The app was recently installed or updated  

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## How to fix it

### 1. Check Fitbit connection

Make sure your Fitbit account is still connected to STEPPI Teams  
Reconnect if needed  

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### 2. Check Fitbit app

* Open the **Fitbit app**  
* Make sure your steps are updating there first  

STEPPI Teams can only sync data that exists in the Fitbit app  

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### 3. Refresh STEPPI Teams

* Open the STEPPI Teams app  
* Pull down on the home screen to refresh  
* Wait a few seconds  

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### 4. Restart your device

* Restart your phone  
* Open STEPPI Teams again  
* 
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## Manually added data is not counted

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## Important to know

STEPPI Teams only syncs physically tracked activity from Fitbit  

Steps or activity that are:

* Manually added  
* Edited  
* Entered from unsupported sources  

will not be counted  

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## Why this happens

To ensure fair tracking, STEPPI Teams only accepts:

* Activity recorded directly by your Fitbit device  

Manually entered data cannot be validated and is excluded  

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## What to do

* Wear your Fitbit device while moving  
* Make sure the Fitbit app is syncing regularly  
* Avoid manually editing activity data  

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## Still not seeing your steps?

If your steps are visible in the Fitbit app but not in STEPPI Teams:

* Refresh the STEPPI Teams app  
* Check your connection  
* Follow the troubleshooting steps above  

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## Still need help?

||| Contact us at support@steppi.com and include:

* Your registered email address  
* Fitbit device type  
* Phone model  
* Screenshots of your Fitbit connection