> ## Knowledge Base Index > Fetch the complete knowledge base index at: https://steppi.crisp.help/sitemap.xml > Use this file to discover available pages before exploring further. > Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash). # Connect Apple Watch to STEPPI Teams # Connect Apple Watch to STEPPI Teams ## What’s happening? | You want to use your Apple Watch with STEPPI Teams, so your steps and activity are tracked through your iPhone --- ## What you need before you start * An iPhone * An Apple Watch paired with your iPhone * The **Apple Health** app (default on iOS) * The **Fitness** app is set up on your iPhone * The STEPPI Teams app is installed * An active internet or data connection --- ## How it works Your Apple Watch does not connect directly to STEPPI Teams Your activity follows this path: **Apple Watch → Apple Health → STEPPI Teams** --- ## How to connect Apple Watch to STEPPI Teams ### Step 1: Make sure Apple Watch is syncing with Apple Health * Open the **Fitness** app on your iPhone * Make sure your Apple Watch is paired and tracking activity * Open the **Apple Health** app * Check that your steps and activity are updating --- ### Step 2: Connect Apple Health to STEPPI Teams * Open the **STEPPI Teams app** * When prompted to connect a device * Choose **Apple Health** * Tap **Connect** Tap **Turn On All** and then **Save** --- ## After connecting * Open the **Fitness** or **Apple Health** app and make sure your steps are updating * Open STEPPI Teams and pull down on the home screen to refresh Your steps should appear shortly in STEPPI Teams --- ## If your steps are not updating * Make sure your Apple Watch is tracking activity * Check that steps are visible in Apple Health * Check that STEPPI Teams has permission to access Apple Health --- ## If it still doesn’t work * Restart your iPhone and Apple Watch * Disconnect and reconnect Apple Health in STEPPI Teams * Make sure you are using the latest version of iOS and STEPPI Teams --- # Troubleshooting Apple Watch connection issues ## Apple Watch is connected but steps are not updating --- ## What’s happening? | Your Apple Watch is tracking activity, but your steps are not appearing in STEPPI Teams --- ## Why this happens This may happen if: * Apple Watch data is not syncing to Apple Health * Apple Health does not have the latest step data * STEPPI Teams does not have the required permissions * There is a delay in syncing --- ## How to fix it ### 1. Check Apple Watch sync * Open the **Fitness** app * Make sure activity is updating --- ### 2. Check Apple Health data * Open the **Apple Health** app * Make sure your steps are visible STEPPI Teams can only sync data that exists in Apple Health --- ### 3. Check Apple Health permissions Go to **iPhone Settings → Health → Data Access & Devices → STEPPI Teams** Make sure all permissions are enabled --- ### 4. Refresh STEPPI Teams * Open the STEPPI Teams app * Pull down on the home screen to refresh * Wait a few seconds --- ## Manually added data is not counted --- ## Important to know STEPPI Teams only reads physically tracked activity from Apple Health Steps or activity that are manually added or edited will not be counted --- ## Why this happens To ensure fair tracking, only real movement data is accepted --- ## What to do * Wear your Apple Watch while moving * Make sure it is properly paired with your iPhone * Check that activity is syncing to Apple Health * Avoid manually adding step data --- ## Still not seeing your steps? If your steps are visible in Apple Health but not in STEPPI Teams: * Refresh the STEPPI Teams app * Check permissions * Follow the troubleshooting steps above --- ## Still need help? ||| Contact us at support@steppi.com and include: * Your registered email address * iPhone model * Apple Watch model * Screenshots of your Apple Health permissions